What is culture? How do you define it for your franchised group? A few weeks ago, I visited clients at their home (which was beautifully clean) and we were working away for a while on my laptop.  The sun was shining… and shining on my laptop screen.  Oops, very dirty and very embarrassing.  I looked […]

I wrote this article for Inside Franchise Business last month and thought I’d share it with you. The link to the original article is:https://www.franchisebusiness.com.au/news/franchise-culture-change/[Listening and communicating are crucial to culture change | Inside Franchise Business] Culture and change are hot buttons right now.  Culture must be right to be able to implement change for the […]