What is culture? How do you define it for your franchised group? A few weeks ago, I visited clients at their home (which was beautifully clean) and we were working away for a while on my laptop.  The sun was shining… and shining on my laptop screen.  Oops, very dirty and very embarrassing.  I looked […]

I wrote this article for Inside Franchise Business last month and thought I’d share it with you. The link to the original article is:https://www.franchisebusiness.com.au/news/franchise-culture-change/[Listening and communicating are crucial to culture change | Inside Franchise Business] Culture and change are hot buttons right now.  Culture must be right to be able to implement change for the […]

The term “go hard or go home” has a beautiful definition – To face a challenge by making a bold, superior effort. I’ve been on a bit of a rant lately about promotion.  Why?  Because it is the “be all and end all” for every business. There is no business out there that doesn’t need to promote in some way.  […]

In late 2018, we conducted a core values survey of our past and present clients.  With an overwhelming response, here are the top 5 words our beautiful clients picked to represent Think DONE and our team: Of course, I found the results fascinating.  Mostly because the words reflected us so well.  After all, Steve is […]

There are many opinions on how to do this, but here’s one simple way… The main statistic for any business is net profit.  Are you making enough net profit to pay yourself a decent wage as the owner and have some left over to invest back into the business or pay down any debts you […]

Thank you for your support.Thank you for doing your job so well.Thank you for looking after me.Thank you for completing the project. Such simple and powerful words.  About the best words you could give anyone.The number one factor that leads to employee satisfaction is achievement.  The second factor is recognition.  How about giving your team […]